Defuse Difficult People
Dealing with tough personalities can make you feel powerless. What can you do if your client is a being a jerk or your colleague …
How to Handle Your Conflict-Averse Boss
Do you have a manager who won't advocate for you or your team? Is she afraid to say no to requests from above? Here are three …
Learn From Your Rivals
Competing with a work colleague can feel like a waste of time. Why do you care so much about what she does? Why is she obsessing …
Always Say Yes to Networking
The building blocks of a great network aren't purpose-driven meetings — they're casual encounters and agenda-less coffee catch-…
Criminals Give Up on Robbing Banks and Head for the Internet
The FBI is leaving more bank-robbery investigations to local police now that bank holdups in the U.S. are on the decline, …
Know If Your Candidate Is Serious About the Job
If you're sitting in the interviewer's seat, you might assume you have all the power. Not so fast. If you're looking for top …
Don't Let Failure Ruin Your Dreams
When you start a company, launch a new product, or take on a new job, you, of course, hope to succeed. But that's not always …
Reach an Agreement by Seeing It Their Way
Compromise gets a bad rap, but it's an essential leadership skill. And you can't do it effectively without understanding the …
Ambiverts Sell Better than Extroverts
The top-performing salespeople in a study at a software company were the "ambiverts," those who were neither very extroverted …
China Produces Outsized Numbers of Super-Rich Women
Half of the world's women who have earned—not inherited—billion-dollar fortunes are in China, according to Reuters. One reason …
Divide Your Writing Project into Manageable Tasks
Sometimes the worst part of writing an email, proposal, or pitch is getting started. Get over the hurdle by approaching the …
How to Respond to a Customer Revolt
You might not think of customers as a threat to your business. But thanks to social media, consumers can now incite insurgencies …
External Hires Struggle at First but Surpass Their Home-Grown Colleagues
People who are hired from outside the organization are paid 18% to 20% more than internal candidates who are promoted into …
Avoid Technology Glitches at Your Next Presentation
Equipment tends to malfunction during speaking events — for example, your microphone could stop working or your slides might …